Guides

Written for the floor.

Longer pieces on the things that decide whether an operation keeps what it learns: the knowledge that never gets written down, and what it takes to hold on to it.

What is tribal knowledge?
The expertise that lives in people's heads rather than your systems: what it is, why manufacturers are losing it faster than they replace it, and what actually works to capture it.
9 min read

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Six scenarios from the floor.

The same shift told twice, once where the observation is lost and once where it is captured: bearings, batches, handovers and the expert who retires.

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What is tribal knowledge?

Six scenarios from the floor.